Warranty

DakTech Technical Support

Phone - 877-595-2688

Email - techsupport@daktech.com

 

 

DakTech workstations are covered by our 7 year parts & labor warranty which includes our Advance Replacement Parts Program. DakTech covers freight charges both ways for advance parts replacement and depot repair of entire machines, should that be necessary. Or ask about our parts closet program which puts spare parts onsite for you to swap out should the need arise. DakTech laptops are covered by a 3 year parts & labor warranty INCLUDING 3 year accidental damage (1 year warranty on battery). DakTech product warranties are transferable through the warranty period.
Need imaging or custom asset tagging? No problem and no charge. Want to try out a desktop pc or mobile device before you buy? Our 30 day evaluation program allows you to put our machines through your paces at no cost to you. We are so confident in our products we offer a 30 day money back satisfaction guarantee. DakTech provides all sales, administrative and technical support of DakTech branded products from our headquarters in Fargo, ND. We do not outsource support to other companies or countries.

 

Warranties

30 Day Money Back Satisfaction Guarantee

  • With the exception of special order items, DakTech offers a 30 day money back satisfaction guarantee.
  • Shipping and/or restocking fees may apply

PC and Server Warranty:

  • 7 Year Limited Warranty on Servers and Discovery, Gemini & Orion H110I Workstations, 7 Year Parts & Labor
  • 3 Year Limited Warranty on All-In-One and Reliant Series, 3 Year Parts & Labor
  • 5 Year Limited Warranty on Orion Micro Series (5,6,7,8 & 9), 5 Year Parts & Labor Warranty

PlaidTouch Warranty:

  • 1 Year Limited Warranty

PlaidBook Standard Warranty:

  • 3 Year Standard Limited Warranty on all PlaidBook Notebook PC's, parts & peripherals. Labor Included.
  • Note: Primary battery is covered for 1 year regardless of extended warranty purchase.

DakTech Accident Protection Plan:

  • Plan covers damages caused by accidental spills, drops, power surges and other accidents at no extra charge.
  • Note: PlaidMate & PlaidLet - One (1) repair or replacement for accidental damage per warranty period.
  • Note: Qualifying PlaidBooks - One (1) repair or replacement for accidental damage per rolling 12 month period.

Parts Orders

  • Parts orders are covered by a 30 day return policy, during which time we will process any applicable manufacturer warranty claims.
  • Manufacturer warranties may extend beyond the DakTech 30 day parts order return policy.  Customers are responsible for filing any warranty claims during the applicable warranty period beyond 30 days directly through the manufacturer.

Non-Returnable Items:

  • Software
  • Any items noted as special order